Accessibility Statement
1. Our Commitment
Credivo LLC (“Credivo,” “we,” “us,” or “our”) is committed to making credivo.ai and the Credivo service (the “Service”) usable by everyone, including clinicians and administrators who use screen readers, magnification, speech input, keyboard-only navigation, or other assistive technology.
Credentialing is time-sensitive work with real consequences for a start date. An interface that is hard to use is not a cosmetic problem for us — it is a failure to do the job we exist to do. We treat accessibility defects as functional defects and fix them on the same track.
2. Conformance Status
We build toward the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the World Wide Web Consortium. WCAG defines requirements for making web content more accessible to people with disabilities.
The Service is currently partially conformant with WCAG 2.2 Level AA. Partially conformant means most of the Service meets the standard, but some content or functionality does not yet. We have not completed a third-party audit, so this statement reflects our own testing and review rather than an independent certification. Section 5 lists the limitations we know about.
3. What We Have Built In
The following are deliberate parts of the interface, not incidental:
- Keyboard operation. Interactive controls are real buttons, links, and form fields, so they are reachable and operable with a keyboard alone, in a logical reading order.
- Semantic structure. Pages use headings, lists, tables, and landmark regions so assistive technology can announce structure and allow navigation by heading or region rather than line by line.
- Text alternatives and labels. Icon-only controls carry accessible names, decorative graphics are hidden from assistive technology, and form fields are programmatically associated with their labels and error messages.
- Reduced motion. Animation, parallax, and counting figures are suppressed automatically when your operating system is set to reduce motion. No essential information is conveyed by motion alone.
- Light, dark, and automatic themes. A theme control in the site footer lets you choose a light or dark presentation or follow your system setting, which helps with light sensitivity and with low-contrast environments.
- Contrast and resizing. Body text and interface colors are chosen for contrast against their backgrounds in both themes, and layouts use relative units so text can be enlarged or the page zoomed without content being clipped.
- Status that is announced, not just shown. Confirmations, errors, and alert counts are conveyed in text, and color is never the only means of communicating a state.
- Plain language. Credentialing acronyms are expanded in a glossary in the footer and on hover throughout the Service.
4. Compatibility
The Service is designed to work with current versions of Chrome, Edge, Safari, and Firefox on Windows, macOS, iOS, and Android, used with the assistive technology built into or commonly paired with those platforms, including VoiceOver, NVDA, JAWS, TalkBack, browser zoom, and operating-system display and motion settings.
The Service depends on JavaScript and on the accessibility support in your browser and assistive technology. Older browsers, or browsers with JavaScript disabled, may not present the Service correctly.
5. Known Limitations
We would rather tell you where the gaps are than claim they do not exist. As of the date above, we know about the following:
- Focus visibility is inconsistent. Some controls do not yet show a clearly visible focus indicator when reached by keyboard. Work to apply a single, high-contrast focus style across the Service is in progress.
- No skip-to-content link. Keyboard and screen-reader users must currently pass through the navigation on every page. A skip link is planned.
- Dense data views. The timeline and document tables carry a lot of information per row, and their reading order and announced context are still being improved for screen-reader users.
- Third-party components. Google sign-in, the Google Drive file picker, and any security or CAPTCHA challenge are supplied by third parties. We do not control their markup or behavior, and their accessibility is governed by those providers.
- Documents you upload. Files you store through the Service, such as a scanned license or a hospital packet, come from third parties. A scanned image is not machine-readable text, and we cannot make it so.
- Uncaptioned media. Where we publish video or audio, captions and transcripts may not be available immediately at publication.
6. How We Assess Accessibility
We evaluate the Service through internal review as part of ordinary development: keyboard-only walkthroughs of primary tasks, screen-reader checks of new and changed screens, automated checks for contrast and markup, and testing at increased zoom and with reduced-motion and dark-mode settings enabled. We have not commissioned an external audit or a formal accessibility conformance report. If we do, we will publish the result and update this statement.
7. Feedback and Requests for Assistance
If you encounter a barrier in the Service, or you need information from the Service in a different format, contact us at [email protected]. Please include the page or web address, what you were trying to do, what happened, and the browser and assistive technology you were using. That detail lets us reproduce the problem quickly.
We acknowledge accessibility reports within five business days. We will tell you what we found, give you a timeframe for the fix, and, if the fix will take time, offer another way to complete the task in the meantime — including having a member of our team walk through it with you or provide the information directly by email or telephone. There is no charge for this assistance.
8. Enforcement
If you are not satisfied with our response, you may escalate by writing to us at the address in Section 9 and marking your message for the attention of the Accessibility Contact. Nothing in this statement limits any right you may have under the Americans with Disabilities Act, Section 504 or Section 508 of the Rehabilitation Act, or any applicable state or non-U.S. accessibility law.
9. Contact
Credivo LLC
Attn: Accessibility Contact
8 The Green, Suite B
Dover, DE 19901
[email protected]
10. Changes to This Statement
We review this statement when the interface changes materially and at least once a year. When we do, we update the date above, add any newly known limitation, and remove limitations we have resolved.