Cookie Policy
1. What This Policy Covers
This Cookie Policy explains how Credivo LLC (“Credivo,” “we,” “us,” or “our”) uses cookies and similar technologies, including browser local storage and session storage, on credivo.ai and our related services (the “Service”). It supplements our Privacy Policy. Capitalized terms not defined here have the meanings given in the Privacy Policy.
2. What Cookies and Similar Technologies Are
Cookies are small text files placed on your device by a website. Local storage and session storage are browser features that store information on your device for similar purposes. We refer to all of these as “cookies” in this Policy.
Cookies are commonly grouped into four categories: strictly necessary, functional, analytics, and advertising. We use strictly necessary, functional, and analytics cookies. We do not use advertising cookies, and we do not permit any third party to place cookies on the Service for advertising or cross-site tracking. Where a third-party tool we embed sets its own cookies, we identify it in Section 3.
3. Cookies We Use
| Name / Source | Type | Purpose | Duration |
|---|---|---|---|
| Authentication token | Strictly necessary | Keeps you signed in and secures your session | Duration of your session, subject to renewal while you remain signed in |
| Security and anti-abuse measures, which may include CAPTCHA | Strictly necessary | Protects sign-up and sign-in against automated abuse | Session |
| Preference storage | Functional | Remembers interface settings and in-progress inputs on your device | Until cleared |
| Product analytics and session replay: a first-party analytics cookie and matching browser local storage keys | Analytics | Recognizes your browser across visits; measures page views, clicks, and feature use; captures error reports; enables short in-app surveys; and may record a masked replay of your session with typed inputs and on-screen text obscured. Linked to your account when you are signed in. | 1 year (cookie); until cleared (local storage) |
| Error monitoring | Analytics | Sends error reports and related browser and page information to our error-monitoring provider so we can find and fix defects. No cookie is set. | Not applicable |
| Site analytics (cookie-free) | Analytics | Measures page performance and visits without cookies or cross-site identifiers. | Not applicable |
| Meeting scheduling widget (third party), "Talk to us" page only | Third-party, functional | Set by our third-party scheduling provider when the booking calendar loads (a bot-protection cookie and widget session cookies). Governed by that provider’s privacy policy. | Bot protection: 30 minutes; others: session |
| Google sign-in / Google Drive connection (Google) | Strictly necessary for the feature | Set by Google when you sign in with Google or connect your Drive; governed by Google’s own policies | Per Google |
Our pages also load web fonts from a third-party font service and are delivered through a content delivery and security network. Those services receive your IP address and basic browser information in order to serve the page, but they do not set cookies on our site.
4. What We Do Not Do
We do not use cookies to serve advertising, to track you across other websites or services, or to build advertising profiles. We do not sell personal information collected through cookies, and we do not share it for cross-context behavioral advertising. Our analytics and error-monitoring providers may use the information only to provide their services to us, under written agreements. Because we do not engage in these practices, there is no cookie-based sale or sharing to opt out of. We honor the Global Privacy Control as described in the Privacy Policy.
5. Your Choices
Most browsers let you refuse, delete, or limit cookies through their settings. Because the cookies we use are necessary to sign in and operate the Service, blocking them will prevent core features, including your account session, from working. Clearing local storage may remove saved preferences. Disconnecting your Google account, through your Credivo settings or your Google security settings, ends the Drive connection on a going-forward basis.
Analytics cookies and session replay are optional. When you first visit, a banner lets you accept or decline them, and you can change your choice at any time through the "Cookie settings" link in the site footer. Declining does not affect your ability to use the Service. Until you make a choice, we do not load analytics or session replay.
If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of personal information. We do not currently sell or share personal information, so there is nothing further to opt out of on that basis.
6. Changes to This Policy
If we begin using new categories of cookies or new third-party tools, we will update this Policy before doing so, update the “Last Updated” date, and, where required by law, provide additional notice or obtain consent.
7. Contact
Credivo LLC
8 The Green, Suite B
Dover, DE 19901
[email protected]